How customers opt in
Customers provide their phone number during account registration or booking. SMS notifications are optional and are enabled only when the customer actively selects the SMS notification preference in their account or booking flow. The option is not preselected.
Message types and frequency
Messages may include booking confirmations, driver assignment updates, driver arrival alerts, ride status updates, delivery updates, and customer support information. Message frequency varies according to booking and service activity.
Costs and support
Message and data rates may apply. Reply HELP for support or contact [email protected].
How to opt out
Reply STOP to unsubscribe from SMS messages. SMS consent is not required to purchase or use BerkwoTravel services.