1) Who we are
“BerkwoTravel”, “we”, “our”, or “us” refers to BerkwoTravel (and any affiliated entities) operating the travel marketplace at berkwotravel.com.
2) Information we collect
- Account & identity: name, email, phone, profile info, authentication identifiers.
- Booking details: trip selections, dates, headcount, preferences, messages with operators.
- Payment metadata: payment status, amounts, processor references. We do not store full card numbers.
- Device & usage: IP, device/OS, browser, approximate location, log data, diagnostics.
- Cookies & similar: session, security, analytics, and preference cookies (see Cookies below).
3) How we use data
- Provide and operate the platform, process bookings, and facilitate payments.
- Verify identity, prevent fraud/abuse, and ensure platform security.
- Send transactional messages (confirmations, reminders, service notices).
- Improve features, analytics, and customer support.
- Comply with legal and tax obligations.
4) Legal bases (EEA/UK)
We rely on: (a) performance of a contract (to provide bookings/services), (b) legitimate interests (security, improvement), (c) consent where required (e.g., certain cookies/marketing), and (d) legal obligations.
7) Data retention
We keep personal data only as long as needed for the purposes above, to meet legal/tax requirements, resolve disputes, and enforce agreements. Retention periods vary by data type.
8) Security
We employ technical and organizational safeguards appropriate to the nature of the data. No method of transmission or storage is 100% secure.
9) Your rights
Depending on your region, you may have rights to access, correct, delete, or export your data, and to object or restrict certain processing. You may also withdraw consent where processing is based on consent.
Requests: Email [email protected]. We may need to verify your identity.
10) Children
The service is not directed to children under the age required by local law for independent consent. We remove data obtained in violation of this policy upon notice.
11) International transfers
We may transfer, store, and process information in countries other than yours. Where required, we use appropriate safeguards (e.g., standard contractual clauses).
12) Changes to this policy
We will update this page and adjust the effective date when we make material changes.
13) Contact
Questions about privacy? Email [email protected].